Returns & Exchanges
At hoor.pk, we strive to ensure your fashion experience is seamless, offering a flexible 7-day return and exchange policy for all unworn and tagged items. If your purchase doesn't meet your expectations, we are committed to making it right through a hassle-free resolution process.
Initiate Your Request
Contact our customer support team via WhatsApp or email within 7 days of delivery with your order number and photos of the item.
Quality Inspection
Ensure the apparel is in its original condition, unwashed, and with all hoor.pk security tags and packaging intact.
Package and Ship
Securely pack the items and ship them back to our warehouse facility using a traceable courier service of your choice.
Receive Refund or Exchange
Once our team verifies the return, we will process your exchange shipment or issue a store credit/refund within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing